Privacy Policy

Altium LLC

Status: April 15, 2020

 

Short Version

PLEASE READ THIS ALTIUM PRIVACY POLICY.  By clicking any “I agree” button or using any Altium LLC (“Altium”) software, website, platform or service you are agreeing that the terms of this Privacy Policy apply to your contact and communication with Altium.

At Altium, we take privacy and the protection of your Personal Data seriously.  This Privacy Policy describes how Altium uses and collects the personal information that you provide to Altium in connection with your use of any Altium product, website, platform or service as well as your rights in connection with the use of such Personal Data.

Personal Data means information that can directly or indirectly identify you or other individuals (“Personal Data”). This typically includes information such as your surname, name, name suffix, date of birth, address, email address, telephone number, date of purchase and financial details provided by you in connection with your purchase. Personal Data can also include other information such as your IP address and your shopping habits.

The categories of Personal Data that we process depends upon how you use our products and services. We use your Personal Data to provide various services in alignment with your preferences, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, or to carry out relevant administrative services. All Personal Data is processed in accordance with applicable data protection laws, including the GDPR and California Consumer Privacy Act.

We do not and will not sell your Personal Data.  We do not disclose your Personal Data to any third party except to our affiliates and to data processors that assist us with providing our services. With your consent, we use cookies for marketing, performance and statistical purposes.

As our valid customer, we also offer you various choices to control how your Personal Data is used.
If you would like to receive more information about the processing of your Personal Data by us and on the cookies that we use, please see the extended version of this Privacy Policy below, as well as our Cookie Policy.

Extended version

1. Our Privacy Principles

We take privacy seriously. Here are our six privacy promises to you:

(1) We will respond to any questions on the processing of your Personal Data without undue delay.

(2) We will strive to ensure that your Personal Data is used in line with applicable data protection laws.

(3) We will be transparent with you about how we use your Personal Data. This includes informing you about what information we collect, what we do with it, with whom we share it and whom you should contact if you have any concerns.

(4) We will provide you simple options to say 'STOP' when you are no longer happy with our marketing communications or to withdraw consent as to any use of your Personal Data to which you had earlier consented.

(5) We will protect online and offline data in a similar manner.

(6) We will take reasonable steps to minimize the chances for an unauthorized person to access your Personal Data.

2. Our Privacy Policy

We are committed to safeguarding your privacy and taking reasonable steps to increase the chances that your Personal Data is protected.  This Privacy Policy explains the types of Personal Data we collect and how we process and protect that data.

This Privacy Policy applies to Personal Data processed by us in connection with the services and products we offer to you, including but not limited to through the website www.altium.com and through what is known as the Altium 365 platform (collectively such products and services are referred to herein as “Service(s)”). This includes Personal Data collected offline through our regional sales centers and Value Added Resellers (VARs) worldwide or online through Altium websites, platforms or services, applications and branded pages on third-party platforms and applications accessed or used through such websites or third party platforms (“Sites”).

This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your use of the internet. These Third-Party Sites may have their own privacy policies and terms and conditions that apply to your use thereof. We encourage you to read them before using those Third-Party Sites.

2.1 Who is Responsible for what happens with your data?

Altium is responsible for the processing of your Personal Data in relation to your use of any Altium product, website, platform or service. You can contact us via mail at Altium LLC, 4225 Executive Square, Suite 700, La Jolla, CA 92037, by phone at +1-858-864-1501, or by email at data.compliance@altium.com if you have any questions regarding this Privacy Policy or your Personal Data.

2.2 Who is Altium’s Data Protection Officer?

Altium shall maintain a person responsible for responding to questions or issues you may have concerning the collection and/or processing of your Personal Data.  You can contact such person at data.compliance@altium.com.

2.3 When do we ask for your consent?

By using our Services and our Sites you acknowledge that we are processing your Personal Data in accordance with this Privacy Policy. If you do not wish that we process your Personal Data in this way, please do not use our Service or Sites or provide our Services or Sites with your Personal Data.

We process your Personal Data to provide you the Services and the Sites. In certain instances we only process your Personal Data if you have consented, for example, we ask for your consent to use your data for marketing purposes, record how you interact with our website using cookies and other technologies, gather information on how you use our products and services or to process your sensitive Personal Data.  Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly but, in some cases and only where permitted by applicable law, we may infer consent from your actions. We may also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.

2.4 What happens if our customer is a child?

Our Services and Sites are intended for adults. Our rule is that if we know a customer is under the age of 18 we will not use such customer’s Personal Data for marketing purposes unless parental consent is provided to us in writing. We will not sell any Services to customers under the age of 18 without parental consent.  If you wish to provide parental consent for your child, please write to the Altium contact details as listed in Section 2.1, above. Note however that access to certain parts of our Sites and/or Services may be limited to users over a certain age. We may use your Personal Data to carry out age verification checks and enforce any such age restrictions.

2.5 For which purposes do we process your Personal Data?

We collect your Personal Data directly when you purchase our products, visit our Sites, purchase Services, request a software evaluation license, subscribe to our newsletter, receive information or mailings, use our applications, complete a survey, make a comment or inquiry or contact our customer services. We may also receive Personal Data about you from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties.

In more detail, we process the following categories of Personal Data for the following purposes:

2.5.1 Surfing on our Sites – with or without Cookies

2.5.1.1 Which Personal Data do we collect about you?

For this purpose (surfing on our websites) we process the following data, some of which qualifies as Personal Data: Information about the type of browser you use, details of the web pages you have viewed, your IP and device address, your Cookie ID, hyperlinks that you have clicked, your user name, profile picture, gender, networks, internet service provider, the websites you visited before arriving at our relevant Sites, files you viewed on our Sites, date and time stamps and information collected by cookies or similar tracking devices and any other information you choose to share when using Third Party Sites, e.g., when visiting Altium’s Sites on social media networks, such as Facebook, Instagram, Twitter or Altium’s YouTube channel). Our Sites involve simple links to social media networks; depending on the technology used by social media it may be the case that Altium will transmit Personal Data to the provider of the relevant social media network when you click on such link.

2.5.1.2 What is the purpose of processing your Personal Data?

We (and third-party service providers acting on our behalf or on their own behalf) use cookies and similar technologies to process data about you when you visit our relevant Sites. Cookies are files that store information on your computer hard drive or browser so that we can recognise you have visited us before. We use cookies and similar technologies (like pixels, fingerprints and other tools) to improve our Services and your experience on our Sites by evaluating your use of our Services and Sites and to better understand your browsing and shopping habits, analysing the effectiveness of our advertisements, personalising your website experience, evaluating (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you've visited it before and what site referred you to it, reviewing the Services that you have searched online and then purchased, making our Sites easier to use and to better tailor our Sites and our Services to your interests and needs, identifying that you have visited our Sites but did not purchase a Service, collecting information about your device and linking this to your Personal Data so as to ensure that our Sites present the best web experience for you, and supplementing the Personal Data that you provide to us with other information that we hold or that we may receive from commercially available sources, such as public databases and data aggregators, and third parties.  For more information about the use of cookies, please see our Cookie Policy.

2.5.1.3 What is the legal basis for processing your Personal Data?

Your consent is the legal basis for processing your Personal Data when surfing on our Sites. You can customize your browser's cookie settings to reflect your comfort level with cookie security. For more information on how to configure the settings of your browser, please see our Cookie Policy.

2.5.2 Contact

2.5.2.1 Which Personal Data do we collect about you?

For this purpose (Contact) we process the following Personal Data: Surname, name, company email address, telephone or mobile number, passwords, company, country, your currently used PCB layout tool, the reason for requesting AltiumLive access, posts and other content you submit to our Sites, other Personal Data you voluntarily provide to us, information on the handling of your request, queries from us and further information submitted with your request. Please, however, refrain from sending us information on your health or other sensitive data in unencrypted emails.

2.5.2.2 What is the Purpose of processing your Personal Data?

We process your Personal Data whenever you contact us and respond to your inquiries and comments. We process the Personal Data that you enter when you subscribe for an AltiumLive account or when you subsequently update or amend data in your AltiumLive account. We process Personal Data to provide you with our Services that you request from us, including responding to your queries or comments. We look at the Services you buy at our Sites and that you have viewed on our Sites.

2.5.2.3 How long do we store your Personal Data?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.

2.5.2.4 What is the legal basis for processing your Personal Data?

Applicable data protection legislation allows Altium to process your Personal Data for the purpose of performance of a contract with you (i.e. fulfil your contact request).

If you provide to us Personal Data that is considered sensitive (e.g. information on your health or ethnic origin), your consent will be the legal basis for processing your Personal Data.

2.5.3 Suggestion of our products and services which may be of interest for you; marketing communication

2.5.3.1 Which Personal Data do we collect about you?

For this purpose (suggestion of our products and services which may be of interest for you ) we process the following Personal Data: Surname, name, company email address, telephone or mobile number, passwords, company, country, your currently used PCB layout tool, the reason for requesting AltiumLive access, order history/wishlist (including purchases you make on our Sites or offline), payment history, Services you view on our Sites, favourite store, actions you take on our website or when viewing our emails and your shopping habits and preferences.

2.5.3.2 What is the purpose of processing your Personal Data?

We process your Personal Data to suggest tailored products or services that we think may be of interest to you. We may do this by sending you – via post, email, newsletter, SMS, push notifications or phone – details of products, services, special offers, promotions and other information. We also contact you to offer the opportunity to take part in customer research surveys. You may also receive in-store promotions (such as special coupons) from us when you have an AltiumLive account with us.

2.5.3.3 How long do we store your Personal Data?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.

2.5.3.4 What is the legal basis for processing your Personal Data?

If you are a subscriber of our newsletter, your express consent in receiving marketing communications shall be the legal basis for processing.  If you are a shopper who has checked in as a guest on our Sites, Altium’s legitimate interests in marketing products and Services you may be interested in shall serve as the legal basis for processing. This shall only apply in relation to Altium’s own products and Services, i.e. not to products and services of relevant third parties.

You can opt-out of receiving such marketing communications at any time by clicking the ‘unsubscribe’ link at the bottom of the communications we send you.

2.5.4 Purchase of Services

2.5.4.1 Which Personal Data do we collect about you?

For this purpose, we process the following data, some of which is Personal Data: Surname, name, postal address, company, country, company email address, telephone or mobile number, passwords, payment history, payment information (i.e. bank or credit card details), order history/wishlist, information on the handling of your request and other Personal Data you voluntarily provide to us, IP address, the physical location of your device, educational and professional interests, tracking codes through use of cookies, usernames and passwords, comments, feedback, posts and other content you provide to Altium, your purchase and search history and how long you use Altium Services.  In addition, if you choose to receive a software evaluation license from us before you make your purchase decision, we will collect information regarding your use of our software products during such evaluation period, such as where you are located, how often you access the software, how long you use the software or which features and functions you access within the software.

2.5.4.2 What is the Purpose of processing your Personal Data?

We process your Personal Data to process your online and / or offline purchase and to deliver the relevant Service(s) to you as ordered. Your payment related Personal Data may be transferred to payment providers to process your payments.  We process information regarding your use of the evaluation software in order to improve our products and delivery of Services.

2.5.4.3 How long do we store your Personal Data?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.

2.5.4.4 What is the legal basis for processing your Personal Data?

Applicable data protection legislation allows Altium to process your Personal Data for the purpose of performance of a contract with you (i.e. your purchase of Services or request for a software evaluation license).

If you provide to us Personal Data that is considered sensitive (e.g. information on your health or ethnic origin), your consent will be the legal basis for processing your Personal Data.

2.5.5 USAGE OF PRODUCTS AND SERVICES

2.5.5.1 Which Personal Data do we collect about you?

When you install and/or use Altium Products and/or Services in addition to what we collect when you contact us for potential purchase, we may collect and process the following information, some of which is Personal Data: hardware and system information about your device (model, IP address, MAC address, operating system, processors, memory, screen resolution, number of screens, video adapters, DirectX version, etc); Altium product information (product version, last session date, available updates, successful and unsuccessful updates); your product serial license number;  your AltiumLive profile information, comments, feedback, posts, and other content you provide to Altium; your actions on the Altium 365 cloud platform (login and logout times, objects created and modified, amount of data stored, new members added).

If the software crashes and you choose to send us a crash report we will gather the details of your computer hardware, error details, and your actions prior to the crash event in an effort to analyze what led to the crash; you may also choose to attach a screenshot of your desktop at the time of the crash and additional comments.

In order to access certain content and to make use of additional functionality and features of Altium’s Service you will need to register for an account by completing and submitting a registration form, which may request additional information.  If you choose to register and sign in by using a third-party account (such as your Facebook account), the authentication of your login is handled by the third party, and any personal information collected during that third-party login is not covered by this Privacy Policy. Altium will collect your name, email address, and any other information about your third-party account that you agree to share with us at the time you give permission for your Altium account to be linked to your third-party account.

If you choose to participate in the Altium Customer Experience Improvement Program, we may collect additional information on the features and functionality you use while interacting with our products and services.

2.5.5.2 What is the Purpose of processing your Personal Data?

We use this information to support our legitimate interest in improving your experience and creating better products and services.

2.5.5.3 How long do we store your Personal Data?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled and once our statutory obligations to preserve records have expired.

2.5.4.4 What is the legal basis for processing your Personal Data?

Applicable data protection legislation allows Altium to process your Personal Data for the purpose of performance of a contract with you (i.e., your purchase of Services or request for a software evaluation license).

If you provide to us Personal Data that is considered sensitive (e.g. information on your health or ethnic origin), your consent will be the legal basis for processing your Personal Data.

2.6 WITH WHOM IS YOUR PERSONAL DATA SHARED?

2.6.1 Our service providers (processors)

We may share your Personal Data with the following data processors (i.e., service providers):

• Altium companies and affiliates and trusted third parties which directly support our promotional activities, Site administration and your AltiumLive accounts;
• trusted third parties to help us process and analyse your Personal Data, to give us insights about you that we can use to improve our advertising, products, and services, and to track the effectiveness of a particular promotion or campaign;
• if you purchase Services from us, trusted third parties to allow delivery of the Services you have ordered.

Unless you provided consent, each trusted third party is not authorised by us to use your Personal Data in any other way. Each trusted third party will be required by us to implement adequate technical and organizational measures to protect your Personal Data.

2.6.2 Other recipients (controllers)

We may share your Personal Data with the following controllers (i.e., third parties who process your Personal Data for their own purposes):

• social media platforms (e.g. Facebook, Instagram) so that they can help us deliver our advertisements directly to your social media page or mailbox;
• law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data.

2.6.3 Sharing your Site usage information

We may with your consent share Site usage information with trusted third parties (e.g., advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for Services (including products) which may be of interest to you. These trusted third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit our relevant Sites or third-party sites.

2.7 To which countries do we transfer your personal data? Cross-border transfers

Many of the recipients of your Personal Data are based in the European Union / the European Economic Area. In order to process your orders and contracts with Altium and to meet global reporting requirements, we store your Personal Data on our servers, some of which are located outside this area, including in the United States.  Some of such countries may not offer the same level of protection with respect to Personal Data as required in the European Economic Area and where there is no adequacy decision by the European Commission. If your Personal Data should be transferred to such country, we have ensured that an adequate level of data protection is achieved in connection with such transfer.

2.8 How long do we process your Personal Data?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data have been fulfilled and once our statutory obligations to retain records have expired.

2.9 What are your rights?

You have the right to request from us:

• Confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
• Rectification of inaccurate Personal Data;
• Erasure of Personal Data;
• Restriction of processing of Personal Data;
• To receive the Personal Data which you have provided to us and to have transmitted such Personal Data to another data controller without hindrance; and
• Object to direct marketing from us.

2.10 Can you withdraw your consent to the processing of Personal Data?

If your consent is the legal basis for the processing of your Personal Data, you can withdraw your consent at any time. This will not affect the lawfulness of the processing based on your consent before the withdrawal. You can withdraw your consent by sending us an email, or by calling us under the phone number listed in Section 2.1. For more information about the use of cookies, please see our Cookie Policy.

2.11 Can you complain to the data protection authorities?

If you think that the processing of Personal Data by us violates applicable data protection laws, you can lodge a complaint with the competent supervisory authority.

2.12 Do you have to provide your Personal Data to order on the Sites?

You are not legally required to provide the Personal Data but if you do not you are not permitted to purchase Services or subscribe for an AltiumLive account.
In order to purchase Services on our Sites or register as an AltiumLive account holder, you must provide the Personal Data as listed in Section 2.5.4. If you purchase Services that may give an indication about your sensitive Personal Data (e.g., health data), we can only process this order if you consent that we process such data.
If you do not provide the relevant Personal Data or if you reject cookies or do not provide your consent in context of other services than purchasing Services or opening an AltiumLive account, you may not receive such services at all or without interruption.

2.13 How do we protect your Personal Data?

We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data. Our security measures are being improved continuously as new technology develops. The processing and transmission of data through our Sites is encrypted by Secure Sockets Layer protocol (“SSL”), which is an encryption technology to ensure the highest possible security for the transmission of your data, including Personal Data, between your web browser and our internet system. The URL of a website with SSL connection to your browser starts with “https://”. Most browsers indicate SSL-encrypted websites by displaying an icon that depicts a closed padlock. This icon might be located in the address bar or the bottom status bar. If you have turned off your status bar, this icon may not be visible, even on websites that use SSL.

Our Sites may contain hyperlinks to other websites provided by third parties. We do not control these third-party websites or any of the content contained on those websites. Once you have left our relevant Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the relevant privacy policy for the website you visit.

2.14 Can we change our Privacy Policy?

We may change this Privacy Policy from time to time by posting the updated version of the privacy policy here. To the extent processing of your Personal Data be based on your consent, we will not change the scope of such processing unless you have given additional consent to the changed scope of such processing. We encourage you to visit this area frequently to stay informed.